In addition to managing guest expectations by ensuring that your listings are accurate and up-to-date, there are a few other things you can do to ensure safety and satisfaction for both you and your guests:
You should be ready for any emergency that may crop up during a guest’s stay, so here are a few tips to ensure they have an outstanding experience:
• Make sure you have multiple ways to contact your guest (e.g. mobile number, email address) and that they know how to contact you, and agree on the best communication method in case of emergency!
• Leave your guest a list of emergency services numbers (police, fire, ambulance) and draw their attention to it during check in.
• Keep a fully stocked first aid kit in your listing at all times and show your guests where it is stored.
• Make sure your listing adheres to all necessary safety procedures (including smoke alarms and fire extinguishers) and ensure all equipment is up to code and serviced regularly.
• If you have emergency exits in your listing, make sure they are marked clearly.
• Make sure that all safety precautions in your listing are in-line with your location’s applicable laws.
• Take care to minimise any potential dangers in your listing (e.g. remove breakable objects or install stair railings) and ensure all areas are in-line with applicable laws.
• If your listing is open to guests with children, it must either be childproofed or the guest informed of any dangers children may encounter.
• To address any environmental concerns, ensure that your listing is properly ventilated and offers temperature/climate control options for guests.
• Ensure your guest numbers adhere to the occupancy limits enforced in your listing’s location.
Always remember to keep guest privacy at the fore when accepting bookings for your listing. If you have surveillance equipment such as security cameras on the property, you must inform guests before they book and follow all applicable local laws.
To ensure you, your neighbours and your guests have a great experience when you host through EzyStayz, there are a few things to keep in mind:
• Ensure your guests are aware of any building rules that govern the use of common areas before they book.
• Request your guests to be mindful of neighbours and not bother them unnecessarily (e.g. knocking on their door with queries).
• If your contract requires you to notify your homeowners association or co-op board, ensure you do this before listing your space.
• If smoking is not allowed on the property, ensure your guests are informed before booking.
• If your neighbourhood or building has allocated parking or specific parking rules, ensure you relay these to your guest before booking or outline them on your listing page.
• If pets are not allowed on the property (excluding service pets), ensure your guests are aware of this and it is outlined on your listing page. If you do allow pets, inform your guests of any expected rules (eg. cleaning up after pets) and any nearby areas they can take them (eg. a local dog park).
• Ask your guests to be respectful of your neighbours and neighbourhood by keeping noise levels down, especially during the early morning and late at night.
• If you have preferences in terms of guests inviting friends over, make sure they are informed of this before booking and you have the necessary policies in place.
Make sure that all of the above precautions are included in your house rules and can be easily accessed by guests.
Before hosting through EzyStayz, there are a few steps you should take to protect yourself:
• Check the rules regarding subsidised housing or rent controlled housing and ensure you abide by those that apply to hosting at your property.
• Ensure you are up-to-date and abide by any local taxation or licensing requirements which are relevant to your location (e.g. VAT, sales/service taxes).
• Ensure you are aware of any permits or registrations you must adhere to at your property.
• In addition to property protection, you also should ensure you have sufficient liability coverage.